General Questions
1. How do I place an order? Placing an order is simple! Just browse our categories, add your desired items to the cart, and proceed to checkout. You can choose to checkout as a guest or create an account for a faster experience next time.
2. How can I track my order? Once your order is dispatched, you will receive an email and an SMS with a tracking number and a link to monitor your shipment's progress in real-time.
3. Can I change or cancel my order? If you need to change or cancel your order, please contact our support team as soon as possible. Once an order has been processed for shipping, we may not be able to make changes, but we will do our best to assist you.
Shipping & Delivery
4. Where do you deliver? Currently, we offer reliable delivery services across all Emirates in the UAE.
5. How long does delivery take? Standard delivery typically takes 1-3 working days. Orders placed in major cities like Dubai and Sharjah are often delivered even sooner.
6. What are the shipping costs? Shipping fees are calculated at checkout based on your location and the size of the items. Look out for our Free Shipping offers on orders above a specific value!
Payments
7. What payment methods do you accept? We offer multiple secure payment options:
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Credit/Debit Cards (Visa, Mastercard)
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Cash on Delivery (COD)
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Secure Online Transfers
8. Is my payment information safe? Absolutely. Our website uses advanced SSL encryption technology to ensure that your personal and payment data is protected at all times.
Returns & Refunds
9. What is your return policy? We want you to be happy with your purchase. If you receive a damaged or incorrect item, please notify us within 24-48 hours of delivery to initiate a return or exchange.
10. How long does it take to get a refund? Once your return is inspected and approved, the refund will be processed to your original payment method within 7-14 working days.
Products & Services
11. Do you provide installation for large appliances? Yes, for major appliances such as washing machines, refrigerators, and dishwashers, we provide professional installation services. You can coordinate this with our delivery team.
12. Are the products covered by a warranty? Most of our electronics and home appliances come with a manufacturer’s warranty. Please check the specific product description or contact us for warranty details on individual items.
Still have questions?
We are here to help! Reach out to us through our Contact Us page or drop us an email at support@khatsama.com. Our team will get back to you as quickly as possible.