At Khatsama.com, we prioritize customer satisfaction. This Refund and Return Policy outlines the conditions under which products can be returned and how refunds are processed to ensure a transparent shopping experience for our customers in the UAE.
1. Eligibility for Returns
You may request a return within 7 days of receiving your order, provided the following conditions are met:
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Product Condition: The item must be unused, in its original packaging, and with all tags and seals intact.
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Proof of Purchase: You must provide a valid receipt or order confirmation from Khatsama.com.
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Non-Returnable Items: For hygiene and safety reasons, certain items such as perishable goods, personal care products, and innerwear cannot be returned unless they arrive damaged.
2. Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect product, we will resolve the issue immediately:
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Please report the issue within 24 hours of delivery.
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Provide clear photos or videos of the damaged product and the packaging.
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We will arrange a free replacement or offer a full refund for such cases.
3. Refund Process
Once your return is received and inspected, we will notify you of the approval or rejection of your refund:
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Original Payment Method: For orders paid via Credit/Debit card, the refund will be credited back to the same card (usually within 7-14 business days).
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Cash on Delivery (COD