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Warranty Policy

At Khatsama.com, we stand behind the quality of our products. This Warranty Policy explains the coverage provided for your purchases and the process for claiming repairs or replacements within the UAE.

1. Warranty Period

The warranty period varies depending on the product category:

  • Electronics & Appliances: Typically covered by a 1-year or 2-year limited manufacturer warranty.

  • Accessories: Usually covered for 3 to 6 months from the date of purchase.

  • Other Items: Warranty details (if applicable) are mentioned on the specific product page.

2. What is Covered

This warranty strictly covers manufacturing defects in materials and workmanship under normal use. During the warranty period, Khatsama.com or the authorized service center will:

  • Repair the product using new or refurbished parts.

  • Replace the product with a new or equivalent model if repair is not possible.

3. What is NOT Covered (Exclusions)

The warranty will be void and does not cover issues resulting from:

  • Accidental Damage: Physical damage, liquid spills, or cracked screens.

  • Unauthorized Repair: Any attempt to open or repair the device by a non-authorized technician.

  • Misuse: Damage caused by using incorrect voltage, software hacking (rooting/jailbreaking), or negligence.

  • Normal Wear & Tear: Gradual degradation of batteries or cosmetic scratches over time.

4. How to Claim Warranty

To initiate a warranty claim, please follow these steps:

  • Contact us at support@khatsama.com with your Order ID and a description of the fault.

  • Provide the original invoice/receipt as proof of purchase.

  • Once verified, we will provide instructions on how to drop off the item at our service center or arrange a pickup (logistics charges may apply).

5. Important Notes

Warranty processing usually takes 7 to 14 business days depending on the availability of spare parts. Khatsama.com is not responsible for any data loss during the repair process; customers are advised to back up their data before handing over the device.

6. Contact Support

For any technical assistance or warranty-related queries, reach out to us:

Email: warranty@khatsama.com

Phone/WhatsApp: [Insert Your Business Number]